Shipping & Returns
SHIPPING
Samudra Swimwear's orders are shipped via DHL EXPRESS SHIPPING or local shipping agencies worldwide. Once an order has been placed and
payment is received, the order will be sent within 1-10 business days (depending on the destination).
Worldwide DHL Express shipping – 2-4 business days.
Other shipping options – 5-10 business days.
Free shipping is available for orders over 80-100 € (Spain, Andorra and Portugal) and for orders over 200 € for most countries in Europe.
Samudra Swimwear is not responsible for the theft or damage of a parcel/article once it has been delivered. The customer is responsible if their package gets redirected to SAMUDRA SWIMWEAR marked as unclaimed. SAMUDRA SWIMWEAR does not offer free shipping back to the customer if that happens. Should there be any issues with your parcel not arriving within this time frame, please email clients.samudra@gmail.com .
*PRICE DOES NOT INCLUDE DUTY AND TAX FEES FOR INTERNATIONAL ORDERS*
By shopping on SAMUDRA-SWIMWEAR.COM, you agree to these terms and conditions.
RETURNS
Samudra Swimwear offers store credits only. We do not refund or exchange products.
We will happily accept swimwear purchased from www.samudra-swimwear.com for a store credit. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags still attached. Please do not remove the hygiene liner and only try on swimwear over underwear for sanitary reasons. You have 7 calendar days from the day you receive your item(s) to qualify for a store credit.
Please note: discounted items are not eligible for store credit. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned, unless you received the wrong item.
How to return an item
For returning an item, please email clients.samudra@gmail.com with the subject as follows: Order number + Name + RETURN. Once we receive your email please allow 1-2 business days for us to respond and manage your return.
When your return arrives to our offices, it will take 1-4 days to notify you whether your return has been accepted or not. Samudra Swimwear reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by our returns policy. If we have accepted your return, you will receive an email notifying that your item(s) qualify and issuing the store credit equal to the value of the product being returned.
*We will not be responsible for the shipping fees of your return. The only instance in which Samudra Swimwear will cover postage costs will be in the event of a faulty or incorrectly posted item. In such cases, we will include the shipping fees charged in your total store credit amount.
FAQ
When will I receive my store credit?
Once we receive your returned items, please allow 1-4 business days for your return to be processed and store credit to be issued. You will receive an email notifying you whether your return has been accepted or declined. Samudra Swimwear reserves the right to refuse the package and/or return the item(s) back to the sender if the merchandise is not abided by our returns policy. If we have accepted your return you will receive two emails. One notifying you that your item(s) qualify and
another issuing the store credit equal to the value of the product being returned.
Will you refund my shipping / delivery costs if I return my order?
All customers are responsible for postage payments. We will not refund the shipping costs. We will issue a store credit for the complete cost of the returned item. The only instance in which Samudra Swimwear will cover postage costs will be in the event of a faulty or incorrectly posted item.
How can I make an exchange or get a refund?
Sorry, we do not make exchanges or give refunds. If you would like to exchange something for a different size or style, please return the original item(s) for a store credit and place a new order.
What should I do if my product arrived faulty or damaged, or isn't what I ordered?
If the customer has received an incorrect order or faulty garment, please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). Please note, if the customer wears their received incorrect order or faulty garment this voids the return. The garment must be unworn, unwashed, unused and all sanitary pads and swing tags attached.
What does 'final sale' mean?
All items that have been reduced in price cannot be returned for a store credit. No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team at clients.samudra@gmail.com
